Refund Policy

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Last Updated on 22/07/2023

1. GENERAL
  1. This website with the URL of www.freelancart.com (“website/site”) is operated by Andromeda Technologies (“We/Our/Us”)
  2. We are committed to providing our customers with the highest quality of services. However, on rare occasions, services may be found inefficient or not up to the mark. In such cases we offer a refund in accordance with this refund policy(“Policy”).
  3. You are advised to read our Terms and Conditions along with this policy at the following webpage www.freelancart.com/refundpolicy
  4. By using this website, you agree to be bound by the terms contained in this policy without modification. If you do not agree to the terms contained in this policy, you are advised not to transact on this website.
  5. We offer 15 days refund policy for certain services.
  6. Please read this policy before making a purchase on this Website, so that you understand your rights as well as what you can expect from us if you are not satisfied with the service.
2. DEFINITIONS
  1. “Business Days” – means a day that is not a Saturday, Sunday, public holiday. Or a bank holiday in India or in the state / country where our offices are located.
  2. “Customer” – means a person who buys any services from the freelancers but does not include a person who purchases such services to resell them.
  3. “Date of Transaction” – means the date of purchase of any service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable service agreement.
  4. “Website” means the website with the URL: www.freelancart.com
3. REFUND RULES
  1. Every effort is made to provide the best service as per the specification and timelines mentioned with respect to a service. If due to any unforeseen circumstances or limitations from our side, the service is not provided then such order stands cancelled and the amount paid by you will be refunded.
  2. We will not process a refund if you have placed the order for the wrong service.
  3. When you make a qualifying refund request, we may refund the full amount, less any additional cost incurred by us in providing such service.
  4. Refund shall only be considered once the customer concerned produces relevant documents and proof.
  5. Once qualified, the refunds are applied to the original payment option.
  6. The request for the refund of services can be made in the following manner:
4. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
  1. If the amount has been deducted and the order is not confirmed, please do contact your respective bank. It takes 7 (seven) business days to reverse back the amount by the respective bank.
  2. If the issue has not been resolved within 7 (seven) business days, you can contact or customer care support as follows: [email protected]
  3. When you make a qualifying refund request, we may refund the full amount, less any additional cost incurred by us in providing such service.
  4. Refund shall only be considered once the customer concerned produces relevant documents and proof.
  5. Once qualified, the refunds are applied to the original payment option.
  6. The request for the refund of services can be made in the following manner:
5. EXEMPTIONS
  1. Notwithstanding the other provisions of this policy, we may refuse to provide a refund for a service if:
    1. You knew or were aware of the problem(s) with the service before you availed it.
    2. Free service
    3. Miscommunication with the freelancer.
    4. After 4 hours of booked service.
    5. Refund request placed after the refund window is closed.
    6. No refund for same day projects.
6. YOUR DATA

Refunds are normally processed within 7(seven) business days after checking the veracity of the refund request.

The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to bank or third-party service providers.

7. RESPONSE TIME
  1. Refunds are normally processed within 7(seven) business days after checking the veracity of the refund request.
  2. The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to bank or third-party service providers.
8. REFUSAL OF REFUND REQUEST

We reserve the right to refuse any request for a refund if such request is not in compliance with this Policy or applicable laws.

9. REFUND POLICY FOR SERVICES AT FREELANCART

At FREELANCART, We strive to provide you with the best experience possible. However, if you find yourself dissatisfied with our service, we offer a transparent and fair refund policy to ensure your satisfaction and confidence in using our website. Please take a moment to review our refund policy outlined below:

9.1. Eligibility for Refunds:

Refunds are applicable only for purchases made directly through our website and not for the payments made directly to the vendors. To be eligible for a refund, you must request it within 2 days from the date of purchase. Customized or personalized services are exempt from refunds unless there is a clear defect or error caused by our team.

9.2. Valid Reasons for Refunds:

We will process a refund in the following cases: Unsatisfactory Service: If you encounter technical issues or face significant service disruptions beyond our control that hinder your ability to use the service effectively. Duplicate Purchases: In the event of accidental duplicate transactions, we will issue a refund for the duplicate charge(s). Unauthorized Transactions: If there is evidence of fraudulent or unauthorized use of your payment method for the purchase.

9.3. Non-Eligibility for Refunds:

Refunds will not be provided in the following circumstances: Change of Mind: If you change your mind about the purchase or decide the service is not suitable for your needs. Service Misuse: If we detect abuse, misuse, or violation of our terms of service. Partial Usage: If you have used part of the service or have completed a significant portion of it before requesting a refund.

9.4. Refund Process:

To request a refund, you must contact our customer support team through Email ([email protected]). Please include the following details in your refund request: Order ID or Transaction ID. Reason for the refund. Your contact information.

9.5. Refund Approval and Timeframe:

Once we receive your refund request, we will review it to determine if it meets the eligibility criteria. If approved, the refund will be processed within [15 business days] and will be issued to the original payment method used during the purchase.

9.6. Refund Amount:

The refund amount will be equivalent to the original purchase price, excluding any discounts, taxes, or fees that may have been applied at the time of purchase.

9.7. Third-party Services:

If our service involves integration with third-party services, their refund policies may apply. We will do our best to assist you in resolving any issues with such services, but we are not responsible for their refund process.

9.8. Changes to the Refund Policy:

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at [email protected].

10. Shipping and Delivery Policy:

This Shipping and Delivery Policy applies to all services provided by FREELANCART through our website www.freelancart.com It outlines the terms and conditions related to the delivery of digital services, appointments, or scheduling.

Service Delivery

We provide services primarily through online means, including video conferences, phone calls, email communications, or other digital platforms.The delivery method and schedule for services will be discussed and agreed upon with the client during the initial consultation or booking process.

Digital Deliverables

In cases where digital deliverables, such as documents, reports, or other files, are part of the service, these will be sent electronically to the client via email or through a secure online platform. The timeframe for delivering digital content will be outlined in the service agreement or as agreed upon between FREELANCART and the client.

Appointment Scheduling

For services that require scheduling appointments, clients can do so through our website or by contacting our customer support.Cancellations and rescheduling policies will be outlined in our appointment booking system and may vary depending on the type of service.

Payment

Payment for services is typically processed in advance, and the client will be informed about the payment process during the booking or consultation phase.

Refunds

Our refund policy varies depending on the nature of the service provided. Specific refund terms will be communicated to the client before payment is made.Client Responsibilities. To know more about our refund policies please read our refund policy section before doing any payments.Clients are responsible for providing accurate information and ensuring they are available for scheduled appointments or meetings. If the client fails to adhere to the agreed-upon schedule or provide necessary information, FREELANCART may not be able to deliver the service as planned.

Changes to the Policy

Freelancart.com reserves the right to make changes to this Shipping and Delivery Policy. Any updates will be posted on our website, and it is the client's responsibility to review these changes periodically.

11. Cancellation of Subcription Policy:

Please take a moment to review our cancellation policy below.

11.1. Cancellation Process:

To cancel your subscription, please follow these steps: Log in to your account on our website. Navigate to the "Account" or "Subscription" section. Locate the option to cancel your subscription. Follow the on-screen instructions to complete the cancellation process.

11.2. Cancellation Deadline:

To avoid being charged for the next billing cycle, please ensure that you cancel your subscription before the renewal date. We recommend cancelling at least 10 days before the renewal date to allow for processing.

11.3. Refunds:

We do not provide refunds for partial subscription periods. If you cancel your subscription before the end of the current billing cycle, you will continue to have access to the subscription content until the end of that cycle.

11.4. Automatic Renewal:

By default, subscriptions are set to automatically renew to ensure uninterrupted access to our services. If you do not wish to renew, it is your responsibility to cancel the subscription before the renewal date.

11.5. Communication of Changes:

We reserve the right to modify our subscription cancellation policy. Any changes will be communicated to subscribers through email or through a notice on our website. Please check our website regularly for updates to the cancellation policy.

11.6. Contact Information:

If you encounter any issues with the cancellation process or have questions regarding our subscription cancellation policy, please contact our customer support team at [email protected]

Last updated: 22/07/2023

10. CUSTOMER SUPPORT

For any feedback , concern or query , you may please reach out to us on [email protected]